ICRC 2012 Agenda’

Day One – Monday March 5, 2012

Dean Michael Johnson Welcome

MC- Roger Pynn

8:00-8:45: Registration and Continental Breakfast

8:45- 9:00:  Welcome

• Robert C. Chandler, Ph.D., Director, Nicholson School of Communication, University of Central Florida

9:00-9:30: Opening Formative Keynote:

• VADM Alfred Harms, Vice Admiral Navy, Vice President Administration (Strategy, Marketing, Communications & Admissions, University of Central Florida

9:30-10:45: Panel Presentations:

• “Role of Front-line in a Crisis: the key to surviving a crisis in the “trust” economy” Presented by: Jane Jordan-Meier, President/Owner, Jane Jordan & Associates and Norm Meier, President/Owner, The Catalyst

 

• “Public Trust in Business: What factors and practices are successful in building trust in business?” Presented by: Dean Krehmeyer, Executive Director, Business Roundtable Institute for Corporate Ethics

 

10:45-11:00: Networking Break

11:00-12:00: Research Presentations:

• “International Tourists’ Perceptions of Safety of the Top Ten U.S. Destinations” Presented by: Ashley Schroeder, Research Associate, Tourism Crisis Management Institute, Department of Tourism, Recreation and Sport Management, University of Florida and Lori Pennington-Gray Ph.D., 
Director, Tourism Crisis Management Institute, University of Florida
Associate Professor, Department of Tourism, Recreation and Sport Management, University of Florida

 

• “Beyond the Uncertainty of “Risk” as a Concept” Presented by: François Allard, PhD Candidate in Communication and Information Sciences, Sorbonne University – CELSA Graduate School of Communication

12:00noon – 1:00pm: Lunch

1:00-2:15p:  Panel Presentations:

• “ Calming the Storm: Crisis Communication for Those in Crisis”, Presented by: Ann San Cartier, Manager of Emergency Response, AirTran Airways

 

• Jeffrey Robertson, President, Adfero Group and former Assistant Commissioner, Dept. of Homeland Security, Customs & Boarder Protection

2:15-3:15p: Research Presentations:

• “Best Practices for Managing You Website During Times of Crisis” Presented by:  Thuy LeDink, Senior Marketing Communications Manager, The Public Interest Registry

 

• Roger Pynn, President, Curley & Pynn – The Strategic Firm

3:15 -3:30p: Networking Break

3:30- 4:45p: Panel Presentations:

• “What Do Organizations Write in Their Crisis Management Plans?” Presented by: Finn Frandsen, Aarhus University, Center for Corporate Communication, School of Business and Social Sciences and Winni Johansen P.h.D, Associate Professor, Aarhus University, Business & Social Sciences

 

• Michael Griffin, Vice President, Communications, Walt Disney World Resort

 

4:30-5:30p: Research Presentations:

• “Blood, Money & Apologies How the Liberty Fund Damaged the Public Trust
  in the American Red Cross “ Presented by: Karen Barone MPA, P.h.D. Candidate, Graduate Assistant, Department of Communications Media, Indiana University of Pennsylvania

 

• “Peace:  A Risky Business for the U.S. Military? “ Presented by: Kevin Kelley,  Professor, National Security Affairs Department, Naval War College

5:30-7:00p Networking Reception

 

 

 

Day Two – Tuesday March 6, 2012

MC- Ann San Cartier

8:00-8:45: Continental Breakfast

8:45: Welcome:

• Robert C. Chandler, Ph.D., Director, Nicholson School of Communication, University of Central Florida

9:00-9:30: Keynote:

• Bryna Brennan, Senior Advisor, Risk and Outbreak Communication, Pan American Health Organization/WHO

9:30-10:45: FDA Panel Presentations:

• LCDR Leslie Cartmill, Consumer Safety Officer, Investigations Branch, Florida District Food and Drug Administration – Lieutenant Commander, United States Navy

 

• Diashion “Shawn” Reid, Consumer Safety Inspector, Import Operations Branch, Florida District Food and Drug Administration

 

• Emma Singleton, District Director, Florida District Food and Drug Administration

 

• Commander C. Stewart Watson, REHS Public Affairs Specialist/Health Fraud Program Coordinator U.S. Food and Drug Administration Florida District Office

10:45-11:00: Networking Break

11:00-12:00: Research Panel:

• “When the Going Get Tough, the Tough Tell the Story “ Presented by: Jeanine Nistler, Communications Director, CentraCare Health System, St. Cloud Minnesota

 

• “Building Trust Among Volunteers in a Crisis: The Case of the Mikuni Oil Spill” Presented by: Kimiko Akita P.h.D., Associate Professor, Nicholson School of Communication, University of Central Florida,

12:00noon – 1:00pm: Lunch

1:00-2:15p: Presentation:

• “Surging Trust” Presented by: Carl Taylor, JD., Partner- Fraser Institute for Health Research

 

• John Philbin P.h.D., President & CEO, Crisis1 LLC

2:15-3:30p: Panel Discussion:

• “Crisis Communication Lessons Learned during and after the 2011 Christchurch/ Canterbury New Zealand Earthquake.” Presented by: Kris Vavasour, University of Canterbury, New Zealand

 

• “Entertaining Shakeytown – The New Zealand Radio Documentary on the Aftermath of the 2011 Christchurch/ Canterbury New Zealand Earthquake” Presented by: Kris Vavasour, University of Canterbury, New Zealand

 

3:30 -3:45p: Networking Break

3:45- 5:30p: Research Presentations:

• “Social Media and Crisis Communication – Mrs. Kravits after the storm” Presented by: Gail Washington, Public Safety Institute Program Specialist, Tarrant County College

 

• “@Hurricanes Storm Through #socialmedia: A Case Study Addressing the Concerns of Uncertainty with Emerging Technology in a Crisis Situation” Presented by: Karen Freberg P.h.D., Assistant Professor, Strategic Communication, University of Louisville
  Day Three – Wednesday March 7, 2012

MC- Grant Heston

8:00-8:45: Continental Breakfast

8:45: Welcome:

• Robert C. Chandler, Ph.D., Director, Nicholson School of Communication, University of Central Florida

9:00-9:30: Plenary

• “Crisis communication lessons learned from recent school van accident and student fatality” Presented by: Grant Rampy, Director of Public Relations, Abilene Christian University – former (FOX & WGN) news national correspondent.

9:30-10:45: Panel Presentations:

• “Communications With Campus Stakeholders During a Crisis” Presented by: John Watson, Executive Director – Higher Education Practice, Arthur J. Gallagher Risk Management Services

 

• Grant Heston, Assistant Vice President, News and Information, University of Central Florida

10:45-11:00: Networking Break

11:00-12:00n: Research Presentations:

• Ayesha Aftab, Director of Programs, Potohar Organization for Development Advocacy

 

• “The Business Ethics of Online Social Networking in Human Resource Management Practices: recruitment and retention in Australia” Presented by: Sherien Khachiche, Honours Candidate, University of Wollongong

12:00noon – 1:00pm: Lunch

 

1:00- 2:45:

 

• Jim Satterfield, President/Chief Operating Officer/Co-Founder, Firestorm Franchising, LLC

 

• Ireland’s Crisis - Leadership, Integrity and Communications Failings, Presented by: Julian Clarke, Chairman, European Business Ethics Network Ireland